Forgot My SASSA Phone Number, What Do I Do?

  • Forgotten Phone Number or Application ID:
    • Contact SASSA at 0800601011 if you’ve forgotten the phone number used for the SRD application.
    • Provide your new phone number or your ID for identification purposes.
  • Biometric Verification Process:
    • Undergo biometric verification by SASSA to confirm ownership of the SRD account.
    • Expect to receive two SMS messages, the second containing a link to change your forgotten number.
  • Changing Forgotten / Lost Number:
    • Click on the link received in the second SMS to change your forgotten number.
    • Enter and confirm your new phone number to successfully update it in the system.
  • Application Status Update:
    • Within a few days, use the new number to check your SRD application status hassle-free.

This systematic process ensures applicants who have forgotten their phone numbers or application IDs can easily update their information and access their SRD application status promptly through the revised phone number.

This is an update to change your contact number forgotten. You need to contact SASSA on the hotline 0800601011 for Biometric Identity Verification before changing the number.

This can happen to anyone who you may have forgotten or forgot your SASSA phone number.

For those applicants who are recipients of the SASSA SRD R350 Grant, mobile phone number is an integral part of the application and payment process to an extent.

READ ALSO:  SASSA Online Application 2024 Complete Guide

So if you have forgotten your SASSA phone number, then you will have to change to a new one.

How do I check my SASSA Number If I Forgot it?

  • Call SASSA on their public hotline: 0800601011
  • provide them with your South African ID number
  • they may ask a few questions to verify if you are the owner of the ID number.
  • If the phone is registered in your name, they will ask, if not you may be asked a few more questions
  • if they are satisfied they will check your phone for you,
  • if they are not satisfied, you may have to go through a biometric verification procedure
srd lost phone number and application id
SRD R30 lost phone number and application ID

READ ALSO: WHY YOUR SRD R350 GRANT IS STILL PENDING, FIND OUT WHY?

But the only challenge is to have your application ID (AppId), a six-digit code which applicants are given when they first register for the grant.

It can also be found when checking the application status using the direct link https://srd.sassa.gov.za/sc19/status.

By providing the ID number and the old phone number, you can use it to retrieve the AppID.

In a case where you don’t know the application ID (AppID) and have forgotten the number, you better contact SASSA on the hotline 0800601011 or send them an email to [email protected] by stating the reason and don’t forget to indicate your ID number.

READ ALSO:  Do SASSA Cards Have to Be Renewed?

In case you have lost the SRD R350 number altogether and you want to change the number, please follow the same procedure outlined above and repeated below to change your lost cellphone number.

  • Changing Forgotten / Lost Number:
    • Click on the link received in the second SMS to change your forgotten number.
    • Enter and confirm your new phone number to successfully update it in the system.
  • Application Status Up
    • Within a few days, use the new number to check your SRD application status hassle-free.

165 thoughts on “Forgot My SASSA Phone Number, What Do I Do?”

  1. I forgot my cell phone number ,and reference , is there anyway that someone can assist me please.I’ve send your guys numerous e-mails , but no responds ..please help

    Reply
    • Please help me 8708300103082 Helena Andrews 36clare street Connaught landgoed Elsie’s river western cape 7490 some one change my phone number and I don’t know the number
      My phone number I get paid was 0726273566 please help me before my money is taking I have 6 kids that much eat

      Reply
  2. I can’t remember the number I used to apply for srd 350 grant.so can you help me what must I do since I collect the money at post office .last year 2022

    Reply
  3. Hi, I’ve lost my cellphone number I applied with & and I’m unable to change my details due to the verification sms, been sent to that number… and my grant is been held back for so long now,
    Please please assist in the matter, my names Nico…0745356629 .
    [email protected]

    Reply
  4. I’m Fikile Ngcongo my friend was helping me with his cell phone now is not available since last year now I can’t apply becose I don’t know his cell number and the 6 digital

    Reply
  5. My daughter don’t know the phone number and app i.d.number ,bcos the person who applied for her no more stays in East London ,so she can’t change her phone number without her app.i.d. number,how will she get it

    Reply
  6. Im Thubani Charles Dlamini ,I forgot the number that I applied for 350 srd grant, I phoned many times I think I HV waited more than enough it almost 3months ,I gave them my new number which is 0744220045 plz help

    Reply
  7. Plz help I’m Thubani I tried to call on sassa offices they don’t help I can’t get my grants ,I lost my number so I gave them New one still

    Reply

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