How to Change Your Lost SRD Phone Number for the SASSA R350 Grant

The South African Social Security Agency (SASSA) has introduced a new process for changing a lost SRD (Social Relief of Distress) phone number for the R350 grant application. In the past, applicants could easily request this change through their SRD accounts. However, the process has been updated, and now, applicants need to follow a different set of steps to update their lost SRD phone number. In this blog post, we will guide you through the new process, ensuring that you can successfully update your contact information and continue receiving your benefits.

Step 1: Contact SASSA Hotline

The first step in changing your lost SRD phone number is to contact SASSA through their hotline at 0800601011. This hotline is dedicated to assisting applicants with various issues related to the R350 grant, including lost phone numbers. When you call the hotline, you will be guided through the process of requesting a change in your phone number.

Read Also : Change Phone Number Used to Apply for SRD R350 Grant


Step 2: Request Biometric Identity Verification

During your call to the SASSA hotline, you will need to request Biometric Identity Verification. This step is crucial to ensure the security of your account and personal information. SASSA will use biometric data to verify your identity before allowing any changes to your SRD account.

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Read Also : SRD Change Cellphone Number Online

Step 3: Receiving SMS Messages

After your request for Biometric Identity Verification, SASSA will send you two SMS messages. These messages are vital for the verification process and will guide you through the next steps.

  • SMS Message 1: The first message will confirm your request and provide you with a reference number. Keep this reference number safe, as you will need it for the next steps.
  • SMS Message 2: The second message will contain a link. Click on this link to open a web page specially designed for changing your lost SRD phone number.

Step 4: Changing Your Lost SRD Phone Number

Once you’ve clicked on the link from SMS Message 2, you will be directed to a web page where you can update your lost SRD phone number. Follow the on-screen instructions carefully to enter your new phone number. Make sure to double-check the information for accuracy.

Read More : Forgot Number Used to Apply for SRD R350 Grant

Step 5: Confirmation

After successfully updating your lost SRD phone number, you will receive a confirmation message indicating that the change has been made. You will now be able to receive important notifications and updates regarding your R350 grant on your new phone number.

READ ALSO:  Over 1 million SASSA SRD R350 Grant Applicants Are Not Paid - SASSA

While the process of changing a lost SRD phone number for the SASSA R350 grant has evolved, it is designed to enhance security and protect applicants’ information. By following these steps and reaching out to the SASSA hotline, you can ensure that your contact information is up to date, allowing you to continue receiving the much-needed assistance provided by the SRD program. Stay informed, keep your details current, and secure your access to the support you deserve.

2 thoughts on “How to Change Your Lost SRD Phone Number for the SASSA R350 Grant”

  1. I don’t know is my SASSA srd application R350 saying I’m Declined when i want to check status but when i want to(Re-Apply/Appeal & to Reconsideration) I’m still Approved…..

    Can you please explain it for me and please help me fixing it.


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