We hope this message finds you well. We understand that many of you have been eagerly awaiting updates on the status of your applications for the Social Relief of Distress (SRD) R350 Grant. We would like to inform those of you who have been referred after checking your application status that there has been a change in the process.
Previously, SASSA used the email address [email protected] for communication regarding referred applications. However, we want to bring to your attention that this email address is no longer in use for this purpose.
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New Process: Biometric Identity Verification
If you have been referred when checking your application status, we kindly request that you take note of the updated process. To pave the way for reconsideration of your application, SASSA now requires Biometric Identity Verification. This verification process helps ensure the accuracy and integrity of the application review process.
Here are the steps you need to follow:
- Contact the SASSA Hotline: Call the SASSA hotline at 0800601011. Our dedicated support team is available to assist you Monday through Friday from 8:00 AM to 4:00 PM.
- Request Biometric Identity Verification: When you call the hotline, explain that you have received a referral notification for your SRD R350 Grant application. You will need to request to undergo Biometric Identity Verification.
- Follow the Guidance: The hotline operator will guide you through the necessary steps for Biometric Identity Verification. Make sure to follow their instructions carefully to ensure a smooth process.
Please note that completing the Biometric Identity Verification is essential to have your application reconsidered. We understand the importance of the SRD R350 Grant and are committed to assisting you through this process.
There are other services which also requires biometric identity verification before, for example change of cellphone number.