SASSA and Post Bank Issues Statement on Pay Points

  • Phasing out physical cash payment points (CPPs) and cash withdrawals inside Post Offices for social grant recipients is part of a broader strategy to enhance cash withdrawal services.
  • The staggered phasing-out process will begin in January 2024, with plans to cease all CPPs and Post Office branch grant payments by March 31, 2024.
  • Social grant recipients using SASSA Gold Cards at CPPs and Post Office branches are urged to utilize these cards at any place accepting bank cards, including retailers with point-of-sale systems or cashback facilities such as ATMs, or any of the five partner retailers that include Boxer, Pick n Pay, Spar, Shoprite, Usave and Checkers.
  • The decision to move away from cash distribution at CPPs is rooted in improving customer experience and addresses concerns regarding cash-in-transit heists and unfavourable conditions at CPP sites and Post Offices.
  • Approximately 98% of SASSA beneficiaries already use other National Payment System (NPS) channels for grant withdrawals by December 2023, minimizing the impact of this change.
  • The transition aims to ensure continuity in payments for all beneficiaries, emphasizing efficiency, safety, security, reliability, and convenience.
  • SASSA Gold Cards will remain fully operational beyond December 2023 until further notice, emphasizing the commitment to uninterrupted and improved service access for social grant recipients.
  • The joint assurance from SASSA and Postbank intends to prevent misinformation and reassure beneficiaries about the continued functionality of SASSA Gold Cards.
  • Your SASSA gold card or bank card for SASSA payments remains usable and active.
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