Important Update: Resolution of SASSA Payment Withdrawal Issues for September 2023
At SASSA (South African Social Security Agency), we understand the critical role that our grants play in the lives of countless South Africans. It is our unwavering commitment to ensure that you receive your payments on time and without any hiccups. We deeply regret any inconvenience that some of our recipients, especially those receiving the Old Age Pension Grants, may have faced while trying to withdraw their funds for the September 2023 payments.
Resolution of the Withdrawal Issue
We are pleased to announce that the issue related to September 2023 payment withdrawals has been resolved. We understand the frustration and concern that this situation may have caused, and we sincerely apologize for any inconvenience you may have experienced.
For those who were unable to withdraw their full grant amount, we want to assure you that we are working diligently to resolve this matter as swiftly as possible. The system is now in the process of fast-tracking the reversal of these transactions. We kindly request your patience and understanding during this time.
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What Should You Do If You Were Partially Successful in Withdrawing Your Grant?
If you were able to withdraw only part of your Old Age Pension Grant or any other SASSA grant for September 2023, we urge you to refrain from making multiple withdrawal attempts. Instead, please wait for at least 24 hours to allow the system to complete the necessary processes. This will help avoid any further complications and ensure a smoother experience for you.
SASSA Media Statement Over 2023 September Payment Glitch
Media Release | For Immediate Release
06 September 2023
POSTBANK RESTORES SASSA PAYMENT SERVICES
Pretoria: The South African Social Security Agency (SASSA) acknowledges notice from the PostBank regarding resumption of payment withdrawals or transactions following technical challenges experienced by social grant clients on payment days of the 05 and 06 September 2023. Clients can now enjoy the use of the SASSA/PostBank powered cards to make purchases and payments.
Clients using the SASSA/PostBank powered cards could not make withdrawals or transact at ATMs and various retailers (other than PostBank Points of Sale), even though SASSA had made deposit of funds into the accounts of the beneficiaries. The technical challenges only affected clients who were using the SASSA/PostBank powered Card. Other clients, who were receiving grants at various Cash Pay-Points or other private banks (except Post Bank) were not affected and were able to withdraw their benefits with ease.
SASSA clients can make use of the alternative methods of payment available to receive their grants through various banks or retailers.
Issued by SASSASASSA Statement Released
Our Sincere Apology
SASSA deeply regrets any inconvenience and frustration this situation may have caused. We understand the importance of your grants in sustaining your livelihood, and we are committed to resolving this issue promptly. Our teams are working tirelessly to ensure that your funds are returned to you without delay.
We want to assure all our beneficiaries that we take this matter seriously, and we are committed to preventing any recurrence of such issues in the future. Your well-being and financial security are of paramount importance to us, and we will continue to strive for excellence in providing you with the support you deserve.
We understand that you rely on us, and we are truly sorry for any distress this situation may have caused. We appreciate your patience and understanding as we work towards a swift resolution. Please stay updated through our official channels for any further updates or information.
Thank you for being a part of the SASSA community, and we pray that such issues do not happen again in the future. Your trust in us is invaluable, and we remain dedicated to serving you to the best of our ability.