The South African Social Security Agency (SASSA) provides social grants to eligible individuals in the country, including the Child Support Grant. These grants are vital for many families who rely on them to make ends meet. These grants are vital for many families who rely on them to make ends meet. However, the inaccessibility of the SASSA Gold Card since yesterday, 6th March 2023, has resulted in significant challenges for beneficiaries who are unable to access their funds.
The problem appears to be related to the SASSA online payment system, which has been experiencing difficulties in connecting with various pay points such as Shoprite. This has resulted in beneficiaries being declined when trying to withdraw funds or the system declining altogether, while others have zero balances.
This situation is unacceptable, as it means that vulnerable families who rely on social grants are being denied access to the funds they desperately need. It is crucial that SASSA takes immediate action to address this issue and ensure that beneficiaries can access their funds without any further delays.
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SASSA should provide clear and regular communication to beneficiaries, informing them of the steps being taken to address the issue and providing guidance on alternative means of accessing their funds. This could include identifying other pay points that are not experiencing issues with the online payment system or making arrangements for beneficiaries to access their funds directly through SASSA offices.
It is also important for SASSA to investigate the cause of the problem and implement measures to prevent it from happening again in the future. This could include reviewing and upgrading the online payment system to improve its reliability and efficiency.
In addition, SASSA should provide additional support to beneficiaries who may be experiencing financial difficulties as a result of the inaccessibility of their funds. This could include providing emergency grants or connecting families with other sources of assistance.
The inaccessibility of the SASSA Gold Card since yesterday is a serious issue that requires immediate attention from SASSA. The agency must take urgent action to address the problem and ensure that vulnerable families can access the funds they need to support themselves and their children.
Source : #SouthAfricaAsk